Home > Frequently Asked Questions

Frequently Asked Questions

Here a few of the most common questions we are asked:

  1. How long does it take to get my products?
  2. What is your quickest turnaround time?
  3. What payment methods do you accept?
  4. What are your payment terms?
  5. Are there any extra charges?
  6. Can I open a trading account with you?
  7. Do you deliver overseas?
  8. Can I order plain products?
  9. What is the minimum quantity I can order?
  10. Can I see a sample?
  11. What colours can you print on my chosen product?
  12. What is a pantone colour?
  13. Our logo consists of half tones - will this come out OK?
  14. Can I print 4 colour process?
  15. How do I supply artwork?
  16. Do you give discounts to charities?
  17. What do you mean when you state 'unders & overs' in your Terms & conditions?
  18. What is your turnaround time on Pens?
  19. What is the cheapest pen you do?
  20. What sort of coasters do you do?
  21. I've seen your website which gives details of a unit price – are there any extras?
  22. Need some pens in 7 working days can you do it?
  23. What format do you need the artwork in?
  24. What is your Origination charge?
  25. I want to print a picture on a pen is this possible?
  26. I only want a small quantity of logo'd pens, e.g. 50 – what can you do?
  27. How long does it take to get my products?
  28. Can I see a printed sample with my logo on?
  29. What colours can you print on my chosen product?
  30. How do I know it will be printed correctly?
  31. I haven't got any artwork can you help me?
  32. How do I place an order?
  33. My question isn't listed here - can you help me?
  34. Do prices include VAT?
  35. How long before we receive a response to our emails



Here are the answers....

  1. How long does it take to get my products?
    Most products are despatched within 10 working days from artwork approval and sign off. However we offer an express service for those in a real rush! Products which are manufactured in the Far East typically take 8-10 weeks. You will be able to tell by looking at the lead-time which is detailed on each product page

  2. What is your quickest turnaround time?
    All products in our Express section are available in the quickest turnaround time ranging from 2 working days to 7 working days.

  3. What payment methods do you accept?
    We accept bank tranfers, cheque,  credit card payment (although this incurs a 3% convenience charge) as well as BACS transfer.

  4. What are your payment terms?
    All new customers first orders are on a pro-forma basis, and then we are happy to send you an account application form to open a 30 day credit account for all subsequent orders which is subject to satisfactory Trade references. Your credit limit will be set accordingly. All other accounts will remain as pro-forma.

  5. Are there any extra charges?
    Origination is charged at £35.00 per colour print (unless stated otherwise on the product page). Embroidery jacquards are charged subject to sight of artwork. All prices are subject to VAT & delivery at cost and will be added to your order. Please note you may be charged for converting your artwork if you do not supply it in the appropriate format which is Adobe Illustrator eps format and we have to re-draw it. A price will be given to you before the work is undertaken

  6. Can I open a trading account with you?
    Once you have had one order with us on a pro-forma basis, we are happy to process an account application for all subsequent orders, which is subject to satisfactory Trade references. You will have to complete and return an account application form for us to allocate a credit limit.

  7. Do you deliver overseas?
    Where possible we avoid the complications of arranging delivery overseas and prefer to delivery to a UK address only. However, we are happy for you to arrange collection from the factory or we can give you a quote for delivery using DHL. Please note all overseas orders are taken on a pro-forma basis.

  8. Can I order plain products?
    All products can be ordered plain and prices are given on the product page.

  9. What is the minimum quantity I can order?
    We have detailed the minimum quantity on our individual product pages but it is always worth giving us a call if you want smaller numbers as quite often we can marry up orders to enable you to get smaller quantities.

  10. Can I see a sample?
    Click here to see samples policy

  11. What colours can you print on my chosen product?
    We can print any colours you require. We require a pantone colour (PMS) to give an exact colour match.

  12. What is a pantone colour?
    It is a universal system which defines the exact colour you want printed based on a breakdown of primary colours. Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designer. The designer who originally created your logo or the printers who print your company stationary will probably have the artwork and PMS references.

    If you don't know your exact PMS no, you can take a look at this online guide:

    www.weprintcolor.com

  13. Our logo consists of tints and half tones - will this come out OK?
    It depends on the printing process involved. It may be that a halftone or tint needs to be printed on a separate solid colour. We would suggest that you let us see your logo; we will then be able to advise you on the best way to proceed and give a more accurate estimate of the cost or products that your logo would work well on.

  14. Can I print 4 (or full) colour process?
    We have a range of products that can be printed in 4-colour process (or full colour) as this is more of a photo type print rather than solid colours. Please contact us for details of products that can be printed in this way.

  15. How do I supply artwork?
    You can either email us or post us a CD with your artwork on. Your artwork needs to be supplied to us as an EPS File created in Adobe Illustrator. This is the most universally acceptable file format for line printing. For multi-colour work, please ensure that each colour is on its own layer, as this will enable us to colour separate your artwork and make modifications if required. Additionally, each layer must be clearly labelled with its colour reference and all fonts must be converted to curves or outlines before saving.

  16. Do you give discounts to charities?
    Please make sure that you state you are a charity when you first request your quote as we give special prices to charities based on their needs.

  17. What do you mean when you state 'unders & overs' in your Terms & conditions?
    Due to the nature of printing and the materials used, it is not always possible to judge the exact amount of products that will be produced & printed specifically for your order. Also we need to take into account spoilages and machine stoppages. Therefore, our terms and conditions state that your order is subject to unders or over of up to 10% meaning you could get 10% more or less which are either chargeable or refundable if you have paid pro-forma.

  18. What is your turnaround time on Pens?
    Depends what pen you are looking at; Recycled is 4 weeks (remarkable, everything environmental), mostly 10 – 15 working days. We can do some express within 5 working days (adproducts, pen warehouse), depends on supplier.


  19. What is the cheapest pen you do?
    The cheapest pen we do is the Challenger 1 at 8p each for 1000 (C1B/S82) or maybe a Topstick pen at 11p each for 1000 (TB/S82) Click for the latest prices

  20. What sort of coasters do you do?
    We do many various different types of coaster including Recycled, e.g. tyres and plastic, we do cheap wax backed coasters also, as well as wooden, slate, leather, aqua and just plain plastic

  21. I've seen your website which gives details of a unit price – are there any extras?
    The only definite extras are Carriage and also a Screen Origination (usually £35.00 per colour), which is stated below the prices on the product page. If you are looking for an express job, there may be an express charge. If artwork needs to be re-drawn there will be a charge for that. If you want the same thing printed on the same product in a different colour, e.g. 1000 pens printed blue, 1000 pens printed red, same logo. You will have to pay an ink change fee, which covers cleaning the machines and screen down and changing the ink colour in the machine.

  22. I need some pens in 7 working days can you do it?
    Yes we can, but only on certain pens, e.g. Challenger Extra Ballpen, Super hit Ballpen, Dynamite Ballpen and X-one Ballpen.

  23. What format do you need the artwork in?
    We need the artwork created in Adobe Illustrator, saved in an .eps file with text converted to Curves or Outlines. Also must supply pantone reference to ensure colour match. You can e-mail in your artwork or post it to us on a CD.

  24. What is your Origination charge?
    An origination charge is a standard industry cost for the Set-up of specific printing equipment used to produce your printed promotional product. Most products are screen-printed, which means that each print colour needs a specific screen manufactured (hence £35 per colour screen). With Transfers they are digitally printed on to clear sheets and then hand applied to each individual product. With laser engraving it is a computerised process that requires specific programming to set up each order. With embroidered clothing there is a jacquard tooling charge, which is a specific tool, which a computer uses to create a map of your logo, it then follows this to embroider each bit of clothing. Foil blocks or Die stamping are wooden blocks that are hand made with your logo applied onto the block in metal, this is then used as a stamp to imprint or create an impression on your promotional product.

  25. I want to print a picture on a pen is this possible?
    This all depends on the picture and the print area on the pen, if the picture is too detailed it will fill in, also if the picture is more than one colour this could be a problem (some pens can only be printed one / two colours).

  26. I only want a small quantity of logo’d pens, e.g. 50 – what can you do?
    We would not be able to do any of the cheap plastic pens, e.g. under £1.50. But would be able to do some of the more expensive metal pens. Some of the pens may incur a minimum order surcharge.

  27. How long does it take to get my products?
    Most products are despatched within 10 working days from artwork approval and sign off. However we offer an express service for those in a real rush! Products that are manufactured in the Far East typically take 8-10 weeks. You will be able to tell by looking at the lead-time, which is detailed on each product page

  28. Can I see a printed sample with my logo on?
    We can provide a pre-production sample on high volume orders but you will need to pay for the product and the origination costs, although if you place the order you will then not have to pay the origination charge again.

  29. What colours can you print on my chosen product?
    We can print any colours you require. We require a pantone colour (PMS) to give an exact colour match.

  30. How do I know it will be printed correctly?
    You will be sent an artwork proof showing colour separations and logo layout. This proof will require approval before the products are personalised. We use the PMS reference numbers you gave us to ensure it is printed the correct colour.

  31. I haven't got any artwork can you help me?
    We can set simple text for you for a nominal charge of £10.00. However to re-draw a web designed logo or design a logo from scratch would be priced for you individually based on the designers time. Suitable artwork is essential in order to supply your selected goods with a neat and clearly defined print. A business card or letterhead is NOT sufficient for final artwork.

  32. How do I place an order?
    You can order online, by email, by post, by ringing 01245 382600, by fax 01245 380758 or in person at our offices by appointment.

  33. My question isn't listed here - can you help me?
    Please feel free to call us anytime on 01245 382600 or email us at sales@allwag.co.uk with your query and we will be glad to assist you. Or click on our online Live Help orange tab at the right hand side of the page.

  34. Do prices include VAT?
    No, all prices are subject to VAT additionally

  35. How long before we receive a response to our emails
    All email requests will be responded to within 24 hours

Back to the home page
Copyright © 2015 Allwag Promotions Ltd. All Rights Reserved
Tel: 01245 382600 | Email: sales@allwag.co.uk
Copyright © 2015 Allwag Promotions Ltd. All Rights Reserved