Protecting Your Privacy

At Allwag Promotions, we are 100% committed to protecting the privacy and security of our customers and site visitors. The Allwag team members are customers themselves, of both Allwag and other internet sites – so we appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at [email protected]

For all our services, the data controller — the company that’s responsible for your privacy— is Allwag Promotions Limited.

Navigating this page

• How we use your information
• Sharing your information
• Marketing messages
• Your information and countries outside Europe
• Keeping your information
• Your rights
• Changes to how we protect your privacy
• Cookies 
• How to contact us

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

Purchase history and saved items

What you’ve bought and what you’ve stored in your quote basket for another time

Information about your phone or laptop, and how you use our website.

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

Your responses to surveys, competitions and promotions

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  But that is your choice – and we respect that.

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or any other identifiable information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Key Suppliers and Factories: Key suppliers and factories that we work with have gone through extensive checks to ensure they meet our quality checks. This includes environmentally friendly and sustainable, ethical traders, don’t use any form of modern slavery or unfair work environments. We also have our own GDPR compliant agreements with them to make sure your data is looked after and ONLY used to process your order. You will never hear directly from them and we make sure your information is deleted after an appropriate amount of time.
• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as our system and website builders who help us do business with you.
• Live Chat Hosts: We work with a great company called Zendesk to host the Live Chat function on our website. We have our own account with them that stores chat history so we know what we’ve said to you. For can find out more information on them by visiting their website.

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Security

All account information is password protected. Where appropriate we use industry standard SSL-encryption to protect data transmission. All security on our websites is treated seriously and reviewed by our security and abuse team on a regular basis.

We also undertake security steps, including extensive use of SSL technology, on our back end systems that store customer account information.

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you.

• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages, which you can do through unsubscribing to any emails we send and to withdraw consent for other consent-based processing at any time

• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office 

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make you aware of this by email. Otherwise, any minor updates will be put straight on the website and will supersede any previous versions of this policy.

We use cookies on our website. For more information on cookies, please see our cookie notice.

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

• Have any questions or feedback about this notice
• Would like us to stop using your information
• Want to exercise any of your rights as set out above, or have a complaint

You can contact our privacy team by dropping us a line at [email protected].

 Or if you’d like to, you can write to us at:

Allwag Promotions Ltd

Merchandise House

The Street

Hatfield Peverel

Essex

CM3 2DP